Question 1

What should I do before my first treatment?

Accepted Answer

Arrive 10 minutes early with clean skin, avoid retinoids for 3 days prior, and hydrate well. Our concierge will confirm any specific pre-care instructions upon booking.

Question 2

Is there downtime after laser or microneedling?

Accepted Answer

Most clients experience mild redness for 24–48 hours. We provide a bespoke aftercare kit and complimentary post-treatment consultation.

Question 3

How does the Japanese Head Spa work?

Accepted Answer

Our 90-minute ritual combines warm oil, pressure-point massage, cryotherapy and micro-mist scalp cleansing — designed to reset both scalp health and the nervous system.

Question 4

Do you offer parking or valet?

Accepted Answer

Complimentary valet is available for treatments over 60 minutes. There is also a parking garage on East 43rd Street two blocks away.

Question 5

What is your cancellation policy?

Accepted Answer

We kindly request 24 hours notice for cancellations. Late cancellations incur a 50% fee. VIP members enjoy flexible rescheduling.

Question 6

Can I prepare aftercare products at home?

Accepted Answer

Yes — every treatment includes a personalized at-home protocol. Our shop stocks the same medical-grade brands used in-clinic.

Question 7

Are your practitioners licensed?

Accepted Answer

All of our aestheticians are New York State licensed with a minimum of 8 years of medical-spa experience. Advanced protocols are physician-supervised.

Question 8

Do you offer memberships?

Accepted Answer

Yes. Our VIP Membership includes priority booking, monthly signature treatments, exclusive product access and 15% off all à la carte services.

Everything to know before your visit.